Date of Announcement：3/30/2022
Information
💌Dear Wondercise Band users,
Thank you for your continued love and support for Wondercise. We regret to inform you that our app and services will no longer support the “Wondercise Band” since the device will not support new features to be launched on the mobile app and services.
Effective starting May 1st, 2022, the Wondercise App will end the support of the “Wondercise Band”. We apologize in advance for the inconvenience this may cause. Your understanding is very much appreciated.
※Please note that after ending support on the Wondercise Band, you will:
1) not be able to sync data to the Wondercise App
2) not be able to access accurate time and settings due to the inability to connect to the phone for calibration
if you perform a factory reset on your Wondercise Band
“Wondercise Band” Recall and Compensation Plan
We will try our best to compensate for those who are affected by this event.
※Please carefully read through the following instructions to protect your rights.※
Customers who purchased a Wondercise Band on and after July 1st, 2021:
Option 1: Trade in original Wondercise Band in exchange for one “Wondercise Timeless Band” along with a 180-day VIP membership for FREE
OR
Option 2: Full refund (to be arranged after the recall ends on July 26th, 2022)
Customers who purchased a Wondercise Band on and before June 30th, 2021 can trade in original Wondercise Band in exchange for one “Wondercise Timeless Band”, along with a 180-day VIP membership for FREE
※The above does not apply if your band was a gift from Wondercise.※
🙋 What is the new “Wondercise Timeless Band”?
💬
– supports Wondercise’s exclusive and patented “Live Motion Matching” technology
– movement recognition and recording
– tracks key health metrics: sleep monitoring, active & resting heart rate, heart rate variability (HRV), and blood oxygen meter
– changeable strap colors to complement your everyday outfit
🤩 Stay tuned for the “Wondercise Timeless Band” launch date and more!
🙋 How do I trade in my Wondercise Band for the new “Wondercise Timeless Band” or get a full refund?
💬
① Carefully box your “Wondercise Band” and mail it to the address below before July 26th, 2022:
🏢 ATTN: “Wondercise Band Recall Team”
32F., No. 213, Chaofu Rd., Xitun Dist., Taichung City 407, Taiwan
📞 P: +886-42254-9430
❗️ Please make sure to keep the delivery receipt, it will be used when applying for the compensation plan.
② Fill out form: “Recall and Compensation Plan”
– Link: https://forms.gle/URxEg11drKzSXPqX9
③ Exchange/Refund
– After confirming your information, we will begin to process the exchange or refund.
– Shipments of the new “Wondercise Timeless Band” is expected to begin in September 2022.
🙋 Can I keep the original Wondercise Band?
💬 To provide better services and user experience, we do not recommend continuing using the original Wondercise Band.
👉If you choose to keep it, you will not be able to exchange it for the new “Wondercise Timeless Band” or get a full refund.
Need More Help?
Contact us for more information. We will always be at your service.
💌service@wondercise.com
Wondercise truly appreciates the support from all users. We look forward to continue providing you with the utmost service and experience in the future!
※Wondercise reserves the right of final interpretation.※
*If you have any questions, please Contact Us.